All Systems Operational
Return Portal Operational
90 days ago
99.62 % uptime
Today
Merchant Dashboard Operational
90 days ago
99.61 % uptime
Today
API Operational
Integrations Operational
Shopify ? Operational
Carriers - ShipStation ? Operational
Carriers - Easypost ? Operational
Carriers - Shippo ? Operational
Carriers - Canada Post Operational
Analytics & Reports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 28, 2020

No incidents reported today.

Nov 27, 2020

No incidents reported.

Nov 26, 2020
Resolved - Our services are fully operational again, even if our cloud provider, Amazon Web Services, has not fully recovered yet. We will keep monitoring the situation, but you should be able to use Return Magic as per usual now.
Nov 26, 03:11 UTC
Monitoring - Shopify webhooks are being received again. We will continue to monitor the situation.
Nov 25, 23:28 UTC
Update - The underlying cloud infrastructure provided by Amazon is beginning to recover. The return portal and dashboard are operational again. The connection to Shopify webhooks has not yet been fully restored, so return creation may suffer degraded performance.
Nov 25, 23:21 UTC
Update - We are continuing to work on a fix for this issue.
Nov 25, 20:00 UTC
Update - We are continuing to work on a fix for this issue.
Nov 25, 19:58 UTC
Identified - Our cloud infrastructure provider (Amazon Web Services) is experiencing a service disruption that has affected Return Magic. https://status.aws.amazon.com/
Nov 25, 15:47 UTC
Update - The return portal is also affected and will not allow the creation of returns.
Nov 25, 15:14 UTC
Investigating - We are currently investigating reports of Return Magic not loading in the admin.
Nov 25, 15:04 UTC
Nov 25, 2020
Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.